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Safety first

While we’re on our way

Tell us where you’ve stopped and we’ll show you what to do next.

Where have you stopped?

Motorway

Stuck in a live lane and can’t get out safely? Stay in the car with your seatbelt on and hazards on, and call 999 straight away.

Get off the motorway if you can. Leave at the next exit or pull into the services.
If you can’t, stop on the hard shoulder or in an emergency area (orange SOS signs). Stop as far left as you can.
Put your hazard lights on. At night or in bad weather, keep your sidelights on too.
Get everyone out by the left-hand doors. Wait behind the barrier, well away from traffic. Leave pets in the car.
Don’t try to change the tyre yourself and don’t put out a warning triangle on a motorway.
Call us on 07396 700 900. Read us the numbers on the nearest blue marker post or driver location sign, so we know exactly where you are.

A-road or dual carriageway

Pull over as far left as you safely can. A lay-by, side road or car park is best.
Put your hazard lights on (and sidelights if it’s dark).
If it’s safe, get everyone out on the side away from traffic. Stand well back, behind a barrier if there is one.
Only put out a warning triangle if it’s safe to walk there, at least 45 metres behind the car. If in doubt, leave it.
Don’t keep driving on a flat tyre. It can ruin the wheel. Only crawl slowly to reach a safe spot.
Call us on 07396 700 900 with the road name and the nearest junction, landmark or postcode.

B-road or town street

Pull in somewhere safe and legal, off the road if you can, and away from bends and junctions.
Put your hazard lights on.
Wait on the pavement or verge, not in the road.
Don’t keep driving on a flat tyre. A short, slow crawl to a safe spot is fine.
Call us on 07396 700 900 with the street name and postcode, or the name of a shop or pub nearby.

Not sure where I am

Stop somewhere safe and put your hazard lights on.
Open Google Maps or Apple Maps and tap the blue dot. It shows the road you’re on.
Send us your live location on WhatsApp, and we can see exactly where you are.
Look around for clues: road signs, house numbers, shop names or a blue marker post.
Call us on 07396 700 900. We’ll help you work out where you are.

Send my location on WhatsApp

Based on Highway Code advice. In danger or blocking a live lane? Call 999.